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My problem is that I printed a few hundred pages and then the printer reported IT WAS OUT OF TONER. WTF? The "starter" toner was supposed to be at least a few thousand pages.
I made the mistake of buying a new black toner cartridge. Then after it printed a few pages, it said the magenta cartridge was out of toner! I was trying to print black! This printer has a serious problem of not knowing when or if the toner cartidges is either out of, or completely full of toner.
After I found this trick, I got another 1,000 pages out of that "empty" toner cartridge.
Here's how to fix the problem (quoted from someone else but it really works... you can Google this problem and it will say to put electical tape on the sensor, but that does NOT NOT NOT work with this printer. Only this will work):
1)' Turn the printer off and then on again.
2) Open cover.
3) Press Cancel and Secure Print buttons at the same time.
4) Press the + button and scroll through the colors that need to be reset. (reset both STR and STD when prompted. I just reset them all.
5) Press OK (twice, once for STR and STD)
6) You're done. You don't even need to take the cartridges out and the printer thinks you just installed four new toner cartridges.
Reset menu for the durable parts counters:
1. Open cover where you access toners
2. Press GO and + button at once, you'll see menu come up displaying reset counters for drum, fuser, etc.
This unit has stopped printing four times, telling me that I've burned through three magenta toner cartridges. Each time I used this "secret" reset method and fixed it. I'm still on the original magenta cartridge. This "secret" reset method has saved me $200.
Oh, Brother... fix this problem and quit robbing people by making your printers tell them they are out of toner when they really are not. What you are doing is just plain weak. WEAK!
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